Wok AuthorityBy Karunwala

Legal

Cancellation Policy

Last updated: 7 October 2026

Food is perishable and made to order. Cancel within 3 minutes of paying, before the kitchen accepts, and you pay nothing. We do not charge cancellation fees (Rule 4(8), Consumer Protection (E-Commerce) Rules, 2020). Refunds are covered in full in our cancellation & refund policy, which this page summarises.

1. Orders placed on wokauthority.com

  1. Within 3 minutes of payment, before the kitchen accepts your order: cancel free of charge with the Cancel order button on your order page. Anything you paid is refunded in full, automatically, to your original payment method in 5–7 working days. Your order page shows the current status live.
  2. Once the kitchen has accepted, or more than 3 minutes after payment: you can no longer cancel yourself. Once cooking has started the food is made for you and cannot be resold, so cancellation is at our discretion: call 63851 10369 and quote your order code, e.g. WA-7F3K2.
  3. Limit: each customer (and each device) can cancel by themselves at most 2 times in any 30 days. After that, only we can cancel an order; call 63851 10369 and we will help.
  4. Scheduled orders (you chose a time slot) can be cancelled free of charge, with a full refund, until 60 minutes before the slot.
  5. If we cancel your order for any reason (an item has sold out, no rider is available, the kitchen has to close early), we refund any amount you paid in full, automatically.
  6. Payment not completed: if you leave the payment page, nothing is charged and the order never reaches the kitchen — there is nothing to cancel.

2. Takeaway at the counter

Cancel free of charge within 3 minutes of placing the order, before we accept it. After that, or once cooking has started, call us and we will see what we can do.

3. Orders placed on Zomato or Swiggy

Orders on Zomato or Swiggy are cancelled through that platform's app, under its own rules and timelines.

4. Refunds

Online payments are refunded to the original payment method through Cashfree; refunds for cancellations start automatically at the moment of cancellation and reach you in 5–7 working days. Bank timelines, problems with delivered food and failed deliveries are covered in the cancellation & refund policy.

5. How to reach us

Call 63851 10369 or email karunaditya@wokauthority.com. Grievance officer Karun Aditya Mohanavel (Director): karunaditya@wokauthority.com, 63851 10369.

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