Help
Contact Us
Last updated: 7 October 2026
For anything about an order — status, changes, a problem with your food — calling is fastest. Please quote your order code (e.g. WA-7F3K2) if you have one.
| Business (legal entity) | REIKS RETAILS (OPC) PRIVATE LIMITED |
|---|---|
| Brand | Wok Authority (by Karunwala) |
| Kitchen & registered address | New No. 25, Sivan Kovil South Mada Street, Villivakkam, Chennai 600049, Tamil Nadu, India · Find us on Google Maps |
| Phone | 63851 10369 |
| karunaditya@wokauthority.com | |
| Hours | 3 PM – 3 AM, every day |
| GSTIN | 33AANCR1058F1ZH |
| FSSAI Reg. No. | 22426535001055 |
Grievance officer
Under the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Rules, 2021, complaints can be addressed to our grievance officer:
- Karun Aditya Mohanavel (Director)
- Email: karunaditya@wokauthority.com
- Phone: 63851 10369
- Address: New No. 25, Sivan Kovil South Mada Street, Villivakkam, Chennai 600049, Tamil Nadu, India
We acknowledge every complaint within 24 hours and aim to resolve it within 15 days. If you are not satisfied you may contact the National Consumer Helpline (1915, consumerhelpline.gov.in) or file at edaakhil.nic.in.
Orders on Zomato or Swiggy
For orders placed on Zomato or Swiggy, use the order's Help section in the app for payments and refunds — or call us and we will help with anything about the food.
See also: About us · Shipping & delivery · Cancellation & refunds · Terms · Privacy