Legal

Shipping & Delivery Policy

Last updated: 7 October 2026

1. Who delivers your order

Direct orders placed on wokauthority.com are delivered by a third-party hyperlocal delivery partner, Shiprocket Quick, and the riders on its network. The kitchen and the order are ours (REIKS RETAILS (OPC) PRIVATE LIMITED, trading as Wok Authority (by Karunwala)); the last-mile ride is performed by the delivery partner on our behalf.

2. Where we deliver

We deliver only within a local radius of the kitchen at New No. 25, Sivan Kovil South Mada Street, Villivakkam, Chennai 600049, Tamil Nadu, India — roughly the neighbourhoods around Villivakkam. At present that means these pincodes: 600049, 600040, 600101, 600102, 600050, 600076, 600080, 600099, 600011, 600023, 600030, 600029, 600010, 600037, 600058, 600107, 600053, 600110, 600118. Checkout checks your pincode and asks the delivery partner whether a rider can serve your exact pin before you pay. The serviceable area can change with rider availability, weather or traffic.

3. When we deliver

We take orders 3 PM – 3 AM, every day. Every order is cooked after the kitchen accepts it. When it is ready, we request a rider and the order is usually dispatched straight away. How long it takes to reach you depends on the dishes, how busy the kitchen is, distance, traffic, weather and rider availability, so any delivery time we give you is an estimate, not a guarantee. Your order page shows live status — accepted, cooking, ready, out for delivery — and the rider's status once one is assigned.

4. Delivery charges

The delivery fee is quoted live for your address and shown on your bill before you pay; nothing is added afterwards. Pickup orders carry no delivery fee. Menu prices include GST and are the same as on Zomato and Swiggy; there is no platform fee on direct orders.

5. If we can't serve your address

• Before you pay: if your pincode is outside our area, or no rider is available for your pin, checkout tells you and won't take payment for delivery. You can switch to pickup or try again a little later.
• After you pay: if a rider cannot be arranged for your order (for example the delivery partner has no rider nearby), we cancel it and refund the full amount you paid, automatically, as set out in our cancellation & refund policy. If you would rather collect it yourself, call us and we will switch it to pickup instead.

6. If the rider can't reach you

Please give a complete address, an accurate map pin and a phone number you will answer. The rider will call you on arrival. If the rider cannot reach you at the address or on the phone number you gave, the food — which is perishable — cannot be held or redelivered later. In that case we refund the delivery fee and, at our discretion, part or all of the food value (see the refund policy).

7. Counter takeaway (pickup)

Choose Pickup at checkout, call 63851 10369, or walk in during opening hours, and collect from our counter at New No. 25, Sivan Kovil South Mada Street, Villivakkam, Chennai 600049, Tamil Nadu, India. For online orders, wait until your order page shows "Ready for pickup". There is no seating or dine-in.

8. Damaged, missing or wrong items

If anything arrives spilled, missing or wrong, tell us within 2 hours of delivery or collection by phone or by replying to your order email. We replace or refund the item as described in our cancellation & refund policy.

9. Orders on Zomato or Swiggy

Orders placed on Zomato or Swiggy are delivered by that platform's own delivery network, and its delivery area, charges, timelines and policies apply. Use the order's Help section in the app for delivery issues; you are always welcome to call us as well.

10. Contact

Call 63851 10369 or email karunaditya@wokauthority.com. Grievance officer Karun Aditya Mohanavel (Director): karunaditya@wokauthority.com, 63851 10369. See also our terms and contact page.