Legal

Terms of use

Last updated: 7 October 2026

1. Who we are

wokauthority.com (the "Site") is operated by REIKS RETAILS (OPC) PRIVATE LIMITED (trading as Wok Authority (by Karunwala)), an Indo-Chinese cloud kitchen at New No 25, Sivan Kovil South Mada Street, Villivakkam, Chennai 600049, Tamil Nadu, India. GSTIN 33AANCR1058F2ZG. FSSAI Reg. No. 22426535001055. Customer care: 63851 10369 (3 PM – 3 AM, every day), karunaditya@wokauthority.com.

2. Ordering

• Direct orders on this Site. You sign in with a one-time code sent to your mobile number, choose delivery or pickup, and pay online (or by cash where offered). A contract forms when the kitchen accepts your order; until then we may decline it (for example if an item has sold out or no rider is available) and refund anything paid. We deliver only to the pincodes listed at checkout, within our hours (3 PM – 3 AM, every day).
• Orders on Zomato or Swiggy. "Order on Zomato" and "Order on Swiggy" take you to those platforms. Orders placed there are governed by the platform's terms; it handles payment, delivery and its own cancellation and refund process.
• Takeaway at the counter. Call ahead or walk in during opening hours and pay when you collect.

3. Prices, fees and availability

Prices are in Indian Rupees and include GST at 5%. Every price ends in 9 and is divisible by 3 — if you ever see one that isn't, it is a typo and the menu price applies. Prices are the same on this Site, Zomato and Swiggy. Direct orders carry no platform fee; the delivery fee is quoted live before you pay and shown on your bill. Photographs show real dishes from our kitchen; where a photo is marked "representative" it shows the closest dish we have photographed or an illustrative image. Items may sell out; we tell you before you pay or cancel and refund.

4. Your account and accuracy

Keep your phone number, email and address accurate — the rider relies on them. You are responsible for orders placed from your signed-in device. Our use of your data is described in the privacy notice, which forms part of these terms.

5. Food safety and allergens

Our kitchen handles gluten (soy sauce, noodles), soy, egg, milk and nuts, and cooks vegetarian and non-vegetarian food on shared equipment. We cannot guarantee that any dish is free of trace allergens. Veg, egg and chicken items are marked on every menu card. If you have an allergy, tell us in the order note or by phone. Consume food soon after delivery or collection.

6. Cancellations and refunds

See our cancellation & refund policy, which forms part of these terms. We never charge a cancellation fee beyond costs we have actually incurred (Rule 4(8), Consumer Protection (E-Commerce) Rules, 2020).

7. Using the Site

Please don't scrape, copy or misuse the Site, attempt to interfere with it, or place orders you don't intend to pay for. All text, photographs, the Wok Authority name, badge and the "Own your hunger" line belong to us; you may share links freely but may not reuse our content commercially without permission. We do not use photographs, ratings or reviews from Zomato or Swiggy.

8. Liability

Nothing in these terms limits your rights under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020 or the Food Safety and Standards Act, 2006. Subject to that, our liability for any order is limited to the amount you paid for it.

9. Grievances

Grievance officer: Karun Aditya Mohanavel (Director) — karunaditya@wokauthority.com, 63851 10369. We acknowledge every complaint within 24 hours and aim to resolve it within 15 days, and in every case within one month. If you are not satisfied you may contact the National Consumer Helpline (1915, consumerhelpline.gov.in) or file at edaakhil.nic.in.

Ratings and reviews

Only customers who placed an order on wokauthority.com and received it (delivered or collected) can rate that order, once, and can edit it for 24 hours. We give nothing in return for a rating. Every rating counts toward the average we show (from 20 ratings), whatever the score; we do not hide, reorder or delete ratings, and we do not import ratings from other platforms. We only blank the text of a comment that is abusive or contains personal data, and we record that we did. After rating, everyone is offered the same link to review us on Google, whatever their score.

10. Governing law

These terms are governed by the laws of India. Courts and consumer commissions at Chennai, Tamil Nadu have jurisdiction, without prejudice to your right to approach any consumer commission that has jurisdiction over you.