Legal

Cancellation & refunds

Last updated: 7 October 2026

1. Orders placed on wokauthority.com (direct orders)

1. Within 3 minutes of payment, before the kitchen accepts your order: cancel free of charge with the Cancel order button on your order page. If you had already paid, the full amount is refunded automatically to your original payment method. Your order page shows the current status live. If the kitchen accepts at the same moment you cancel, the kitchen's acceptance wins and the page tells you so.
2. After 3 minutes, or once the kitchen has accepted and started cooking: you cannot cancel by yourself, because the food is made for you and cannot be resold. Call 63851 10369 and quote your order code (e.g. WA-7F3K2); cancellation then is at our discretion.
3. Limit: each customer (and each device) can cancel by themselves at most 2 times in any 30 days. After that only we can cancel an order; call us and we will help.
4. Scheduled orders (you chose a time slot): you can cancel free of charge, with a full refund, until 60 minutes before your slot. After that the kitchen has started preparing it and the rules above apply.
5. If we cancel your order for any reason (an item has sold out, no rider is available, the kitchen has to close early), we refund any amount you paid in full, automatically, the moment we cancel.
6. If a delivery fails because we could not reach you at the address or phone number you gave, the food is perishable and cannot be redelivered later; we refund the delivery fee and, at our discretion, part or all of the food value.
7. If something is wrong — an item is missing, wrong, spilled or unsafe — tell us within 2 hours of delivery or collection using Help with this order on your order page (or by phone). You get a ticket number (WA-T-nnnn), we reply within 24 hours and resolve it within 15 days. We replace the item or refund it; a photo helps but is optional.
8. Payment not completed: if you leave the payment page, nothing is charged and the order never reaches the kitchen. If your bank debited you but the order still shows "awaiting payment" after 30 minutes, call us; the amount is reversed by Cashfree to your account.

2. Orders placed on Zomato or Swiggy

Orders on Zomato or Swiggy are paid for and refunded through that platform. Use the order's Help section in the app; the platform's rules and timelines apply and refunds go back to the payment method you used there. You are always welcome to call us as well — we support any genuine claim about food that left our kitchen.

3. Takeaway at the counter

Cancel free of charge within 3 minutes of placing the order, before we accept it. After that, or once cooking has started, call us and we will see what we can do. Problems: tell us at the counter or within 2 hours of collection.

4. How refunds are paid

Online payments are refunded to the original payment method through Cashfree. Refunds for cancellations are started automatically at the moment of cancellation and reach you in 5–7 working days; refunds approved after a complaint are started within 24 hours of approval. Your order page shows the refund amount and reference. Banks typically show UPI reversals in 2–7 working days and card reversals in 5–10 working days. Counter payments are refunded in cash or by UPI. We do not currently offer cash on delivery; if it is offered in future, those refunds will be made in cash or by UPI. Zomato and Swiggy refunds follow the platform's timelines.

5. Prices

All prices include GST and are the same on wokauthority.com, Zomato and Swiggy. Delivery fees on direct orders are quoted live before you pay. There is no platform fee on direct orders.

6. How to reach us

Call 63851 10369 or email karunaditya@wokauthority.com. Grievance officer Karun Aditya Mohanavel (Director): karunaditya@wokauthority.com, 63851 10369. We acknowledge within 24 hours and resolve within 15 days (statutory maximum 30 days). Unresolved? The National Consumer Helpline is 1915 (consumerhelpline.gov.in) and complaints can be filed at edaakhil.nic.in. See also our terms.